The RTO is committed to providing students with appropriate academic and welfare support services, information, advice and assistance to help them attain academic success and improve their personal well-being whilst undertaking a course at the RTO.

The objectives of student welfare support is to:

• Meet the needs of those students who may be disadvantaged or vulnerable to enable them to achieve success in their studies and personal wellbeing;
• Provide individualised support to those who require it;
• Respond to all incidents involving students and staff;
• Develop partnerships between student support services and community services to provide broader support options for students; and
• Defend and protect all students against harassment, bullying, victimisation and racial vilification.

The Student Welfare Officer plays a vital role in responding to the needs of students. The Student Welfare Officer assists students with issues relating to many varying topics that may include areas relating to:

• Learning support;
• Disability;
• Mental Health;
• Drug/Alcohol abuse;
• Emotional and physical wellbeing;
• Prevention and health promotion;
• Referral to professional legal services;
• Referral to professional financial advisers.

Student Welfare involves all staff as well as external support professionals including but not limited to psychologists, mentors, social workers, disability support services, mental health services, legal and financial advisors and medical support professionals such as Nurses and General Practitioners.